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Q: Which of the following BEST describes a Service Desk?

  • 1
    A dedicated number of staff handling Incidents and service requests
  • 2
    A process within Service Operation providing a single point of contact
  • 3
    A dedicated number of staff handling service requests
  • 4
    A dedicated number of staff answering questions from users
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  • Workspace

Answer : 1. "A dedicated number of staff handling Incidents and service requests"
Explanation :

Answer: A) A dedicated number of staff handling Incidents and service requests Explanation: A dedicated number of staff handling Incidents and service requests best describes a Service Desk.

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