Read the given passage and answer the questions that follow.
There are five basic features of services. These features distinguish them from goods. The first is that services are intangible. They are experiential in nature. One cannot taste a doctor’s treatment, or touch entertainment. One can only experience it. An important implication of this is that quality of the offer can often not be determined before consumption or before purchase. It is, therefore, important for the service providers that they consciously work on creating a desired service so that the customer undergoes a favourable experience. The second important characteristic of services is inconsistency. Since there is no standard tangible product, services have to be performed exclusively each time. Different customers have different demands and expectations. Service providers need to have an opportunity to alter their offer to closely meet the requirements of the customers. Another important characteristic of services is the simultaneous activity of production and consumption being performed. This makes the production and consumption of services inseparable. While we can manufacture a car today and sell it after, say, a month; this is often not possible with services that have to be consumed as and when they are produced. For example, the services of a teacher, doctor or lawyer. Service providers may design a substitute for the person by using appropriate technology but the interaction with the customer remains a key feature of services. Automated Teller Machines (ATMs) may replace the banking clerk for the front office activities like cash withdrawal and cheque deposit. But, at the same time, the presence of the customer, is required and his/her interaction with the process has to be managed. Services have little or no tangible components and, therefore, cannot be stored for a future use. That is, services are perishable and providers can, at best, store some associated goods but not the service itself. This means that the demand and supply needs to be managed as the service has to be performed as and when the customer asks for it. They cannot be performed earlier to be consumed at a later date. For example, a railway ticket can be stored but the railway journey will be experienced by a traveller only when the railways provide it.

Entertainment is an intangible service because it can only be:

In these questions, four words are given out of which only one is misspelt. Find that mis-spelt word.

Select the correct passive form of the given sentence.
 Manu will tell her later.

Select the option that can be used as a one-word substitute for the underlined group of words.

Raman is finding it difficult to adjust as he has come to a different country from his own country for settling

Directions (A-E) : In the following passage, some of the words have been left out. First read the passage over and try to understand what it is about. Then fill in the blanks with the help of the alternatives given.
 The library, if used properly, is invaluable in helping you develop discernment. It is rich in information that goes far beyond the (A) of any one text book or course. If your text book author does not make a particular (B) clear and you feel the need (C) another description in greater detail or in other words, go to the library and check other books on the subject. By calling (D) two or three writers dealing with the same topic, you will find some (E) of certain facts. In seeking additional sources, you will have gained immeasurably, for you will have seen what several experts perceive as being particularly important on a common subject.

(D)

Identify the segment in the sentence which contains a grammatical error.

I asked Dhruv / when he has plan / to settle / the dues.

Select the most appropriate option to substitute the underlined segment in the given sentence. If there is no need to substitute it, select ‘No substitution required’.

She was too startled at first saying something , but finally she blurted out the truth.

Directions: In the following questions, some parts of the sentences have errors and some are correct. Find out which part of a sentence has an error. The number of that part is the answer. If a sentence is free from error, your answer is No error.

Visitors (1)/ were not permitted (2)/ entering the park (3)/ after dark. No error (4)