Practice Question and Answer

Q:

Read the given passage and answer the questions that follow.
There are five basic features of services. These features distinguish them from goods. The first is that services are intangible. They are experiential in nature. One cannot taste a doctor’s treatment, or touch entertainment. One can only experience it. An important implication of this is that quality of the offer can often not be determined before consumption or before purchase. It is, therefore, important for the service providers that they consciously work on creating a desired service so that the customer undergoes a favourable experience. The second important characteristic of services is inconsistency. Since there is no standard tangible product, services have to be performed exclusively each time. Different customers have different demands and expectations. Service providers need to have an opportunity to alter their offer to closely meet the requirements of the customers. Another important characteristic of services is the simultaneous activity of production and consumption being performed. This makes the production and consumption of services inseparable. While we can manufacture a car today and sell it after, say, a month; this is often not possible with services that have to be consumed as and when they are produced. For example, the services of a teacher, doctor or lawyer. Service providers may design a substitute for the person by using appropriate technology but the interaction with the customer remains a key feature of services. Automated Teller Machines (ATMs) may replace the banking clerk for the front office activities like cash withdrawal and cheque deposit. But, at the same time, the presence of the customer, is required and his/her interaction with the process has to be managed. Services have little or no tangible components and, therefore, cannot be stored for a future use. That is, services are perishable and providers can, at best, store some associated goods but not the service itself. This means that the demand and supply needs to be managed as the service has to be performed as and when the customer asks for it. They cannot be performed earlier to be consumed at a later date. For example, a railway ticket can be stored but the railway journey will be experienced by a traveller only when the railways provide it.

What is the key feature of any service?

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  • 1
    It is non-perishable
    Correct
    Wrong
  • 2
    Interaction with the consumer
    Correct
    Wrong
  • 3
    Ability to be stored for future use
    Correct
    Wrong
  • 4
    Automation of service
    Correct
    Wrong
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Answer : 2. "Interaction with the consumer"

Q:

Direction: Read the following information carefully to give the answers to the questions based on it.
 Ten people A, B, C, D, E, F, G, H, I and J are sitting around a rectangular table at equidistance (but not necessarily in the same order) in such a way that one of them is sitting at each of the corners, one of them is sitting at each of the shorter sides and two of them are sitting at each of the longer sides. Half of them are facing the centre and half of them are facing away from the centre.
 D is not sitting on the shorter side of the table. A sits third to the right of F. I is not an immediate neighbour of B or F but sits on the immediate right of C, who is facing away from the centre and sitting at one of the corners of the table. H is sitting to the immediate left of J. D is sitting third to the left of J. I sits fourth to the left of A. E sits to the immediate left of D and is not an immediate neighbour of C. A and E are facing the same direction. D and G sit diagonally opposite to each other but not necessarily sitting at the corners. D and G are facing opposite directions. H and I are facing the same direction. I do not sit on one of the shorter sides 

Four of the following five are alike in a certain manner and hence form a group. Find the one who does not belong to that group? 

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  • 1
    H
    Correct
    Wrong
  • 2
    F
    Correct
    Wrong
  • 3
    G
    Correct
    Wrong
  • 4
    D
    Correct
    Wrong
  • 5
    C
    Correct
    Wrong
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Answer : 2. "F "

Q:

Which community has the festival of "Chetichand"?

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  • 1
    Hindu festival
    Correct
    Wrong
  • 2
    Sikh Festival
    Correct
    Wrong
  • 3
    Festival of Sindhis
    Correct
    Wrong
  • 4
    festival of christians
    Correct
    Wrong
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Answer : 3. "Festival of Sindhis"

Q:

In a certain code language, ‘CYTOSKELETON’ is written as ‘TYCKSOELENOT’, ‘MALNUTRITION’ is written as ‘LAMTUNTIRNOI’. How will ‘ALLITERATION’ be written in that language?

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  • 1
    LLAETITARNOI
    Correct
    Wrong
  • 2
    LLAETIATRNOI
    Correct
    Wrong
  • 3
    LLEATITARNOI
    Correct
    Wrong
  • 4
    LLAETITRANOI
    Correct
    Wrong
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Answer : 1. "LLAETITARNOI"

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Answer : 3. "C"

Q:

Recently which country's famous singer and Grammy Award winner Charlie Daniels passed away?

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  • 1
    America
    Correct
    Wrong
  • 2
    Britain
    Correct
    Wrong
  • 3
    Russia
    Correct
    Wrong
  • 4
    Canada
    Correct
    Wrong
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Answer : 1. "America"

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